memberships

How old do I have to be to join Fitness First?

To join you must be 14 years old and above. Members under 18 will need to be supervised by a member who refer the minor when using the club facilities. All membership agreements for children under 18 years of age need to be authorised and signed by a legal guardian.

 

How much is membership at Fitness First?

Membership rates vary depending on the type of package that is best suited for you. Please contact your local Fitness First club where our staff will be happy to discuss all of their membership options.

 

How do I pay for my Fitness First membership?

Most members pay through auto debit on Credit Cards. Upfront term payment options are also available.

 

Are there extras to pay for once I've joined Fitness First?

No. However, if you wish to maximise results with minimum time, we also offer Personal Training sessions. In addition to our FREE Group Exercise classes and the use of the fitness equipment, as member of Fitness First, you will be able to take advantage of our many other unique and entirely complimentary benefits such as beverages and toiletries in the changing room for your convenience.

 

Can I purchase a membership as a gift?

Yes, you can buy a Fitness First membership as a gift. Just visit your local Fitness First club and speak with a Membership Consultant to learn more.

 

When I join, can I use all Fitness First clubs in Philippines?

Yes you can if you have opted for our Platinum membership which allows you access to all Fitness First clubs in the Philippines. Passport membership allow access to all Premium clubs in the Philippines.

 

Can I work out while travelling overseas?

A Fitness First Platinum membership will give you access to more than 91 Fitness First clubs throughout Hong Kong, Indonesia, Malaysia, Philippines, Singapore and Thailand. Whether you're travelling for business or pleasure, you can visit a Fitness First club near you. Ask our reception team for an International Passport before leaving the country. As long as you do not freeze your membership.

 

Can I put my membership on hold?

Yes you can. We call our hold option - freeze. At Fitness First, we believe that exercise is a lifelong habit. That's why when it comes to freezing of your membership, it will only be for medical reasons or outstation / overseas assignments for more than 2 weeks with written notice. For further information, please refer to our reception team. A freeze fee will be charged.

 

Am I obligated to a long-term contract when I join Fitness First?

Not at all! As a member of IHRSA (International Health, Racquet & Sportsclub Association), Fitness First adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer. For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.

 

What if I want to cancel my membership?

If you have to cancel your membership, please ask reception where one of our receptionists will arrange someone to take you through the cancellation procedure. Please note that cancellation is by appointment only. You will be required to give one calendar month's notice from the first day of the month of the next month. You may do this at any time after the end of your minimum contract period.

Who qualifies for First Club membership?

Any Fitness First member* who is an active member for a minimum of 11 months or more.

 

Is there any cost attached to this First Club membership?

No, it is absolutely free!

 

How do I go about getting my First Club membership card?

Just bring your existing membership card to our club and get the First Club sticker from our Front of House colleagues. Your First Club benefits will be activated on the spot.

 

What are the benefits of holding a First Club membership card?

As a First Club membership card holder, you will be entitled to bring a family member or friend to work out with you on weekends for FREE. Apart from that, from time to time, we will have special discounts and offers for First Club card holders.

 

If I have outstanding balance, am I still entitled to be a First Club member?

Upon settling all outstanding balance, yes you will be entitled to be a First Club member.

 

I have just frozen my account but have reached 11 active months in my tenure with Fitness First. Am I eligible for First Club?

Yes, you are!

 

I have been a Fitness First member for 2 years. I then worked overseas for 1 ½ years and hence I terminated my membership. I am now back and have just joined Fitness First again. Am I entitled to First Club membership?

Yes, you are, as long as you fulfilled the minimum requirement of 11 months of being active in the current membership as a Fitness First member.

 

If I have any queries about my membership or club who do I speak to?

Our club staff are happy to help you with any questions or feedback you have. If you'd prefer to speak to club management please let our reception team know. Each club has a Front of House Manager dedicated to ensuring you're completely satisfied with your membership. If the Front of House Manager isn't immediately available the reception team will ensure you are contacted by them as soon as possible. If your enquiry needs urgent attention your Club General Manager can help.

 

How do I update my personal details and/or account details?

You can update all your personal details through our reception team. They'll be happy to assist.

 

How do I feedback about your products and services?

We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. If you have a complaint, please have a chat with one of our club staff.

If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure you are contacted by them as soon as possible.

You can also fill up the Hey Manager feedback form strategically placed in all clubs. Alternatively, please email your query via our online contact form.

We also love to know what we're doing well too.