START YOUR FITNESS JOURNEY

1. How do I join online?
   First, select your preferred Home Club. You can then customize your MyFit plan and pick your preferred group fitness classes, club access level, commitment length, and Personal Training add-on. Once you have filled in your details and made payment, you will receive a confirmation email with your membership details. 
   
   
   
2. How do I make payment for my membership?
   We accept payment via credit and debit card. All monthly recurring payments will be made via your registered card.
   
   
   
3. How old do I have to be to join Fitness First?

           To join you must be 14 years old and above. Members under 18 will need to be supervised by a member who refer the minor when using the club facilities. All membership    agreement for children under 18 years of age need to be authorized and signed by a legal guardian.

 4.      Can I purchase a membership as a gift?
            Yes, you can buy a Fitness First membership as a gift. Just visit your local Fitness First club and speak with a membership consultant to learn more.

5.       Can I workout while travelling overseas?
           Due to the current COVID-19 situation, we have temporarily ceased to allow access to members wishing to enter using the International Passport privilege until further    notice. We apologize for the inconvenience, and we look forward to advising when international fitness passport privileges can be restored.

1. How do I join online?
   First, select your preferred Home Club. You can then customize your MyFit plan and pick your preferred group fitness classes, club access level, commitment length, and Personal Training add-on. Once you have filled in your details and made payment, you will receive a confirmation email with your membership details.
   
   
2. How do I make payment for my membership?
   We accept  payment via credit  and debit card . All monthly recurring payments will be made via your registered card.
   
   
3. What is a MyFit plan?
   MyFit plan is fully customizable to fit your needs. You can choose the group fitness classes that interest you or pick your club access levels. You can also opt for a Personal Training add-on to complete your fitness experience.

    
   

4. I’m having difficulties accessing the Join Online page, what should I do?

    Please check your internet connection and try refreshing the page. Our website currently does not work on Microsoft Edge Version 44 due to technical limitations. We suggest you update your browser or use other compatible browsers such as Google Chrome or Safari.

1. What extras can I add to my membership?
   If you are not yet a Platinum member, we recommend that you upgrade to enjoy the best fitness experience. For your convenience, you can avail of our towel and workout kit service in our Platinum clubs for a minimal fee, however this is currently unavailable as an enhanced safety measure against COVID-19.
   
   
2. What is Corporate Membership?
   We offer a variety of gym and virtual corporate membership options that will perfectly suit you and your employees needs. Visit our Corporate Membership page for more details.
   
   
3. How old do I have to be to join Fitness First?

   To join you must be 14 years old and above. Members under 18 will need to be supervised by a member who refer the minor when using the club facilities. All membership agreements for children under 18 years of age need to be authorized and signed by a legal guardian.
   
   

4. How much is membership at Fitness First?
   Membership rates vary depending on the type of package that is best suited for you. Visit our Membership Page to find out more about our gym plans and add-ons.
   
   
5. Can I purchase a membership as a gift?
   Yes, you can buy a Fitness First membership as a gift. Just visit your local Fitness First club and speak with a membership consultant to learn more.
   
   
6. Can I workout while travelling overseas?
   Traveling? Don’t let your travel plans intervene with your fitness routine. You are entitled up to thirty (30) International Passport visits per calendar year in accordance with your membership type. Speak to our Front of House team for details.
   
   
7. How do I make a complaint?
   Please send us an email and our Member Service Representative will gladly assist you.
   
   
8. Which Fitness First clubs have swimming pools?
   We have a swimming pool at Platinum Aura.

1. Can I bring a friend/guest to workout with me in the gym?

   Should you wish to invite a guest to workout, please ensure they sign up for a complimentary trial pass prior to their visit.

    

2. Can I freeze my membership? / put my membership on hold?

   Yes, you can. We call our hold option - freeze. At Fitness First, we believe that exercise is a lifelong habit. That is why when it comes to freezing of your membership, it will only be for medical reasons or outstation/ overseas assignments for a minimum of 1 month with written notice. For further information, Please email our Member Services Team so we can process your request. A freeze fee will be charged.

    

3. What if I want to cancel my membership?
   

   If you have to cancel your membership, please email our Member Services Team so your request can be processed. You will be required to give one calendar month's notice from the first day of the month of the next month. You may do this at any time after the end of your minimum contract period.

    

4. How do I use the lockers?

   Your membership card gives you access to the lockers. Please note than lockers are only available for use during your workout and will automatically open when the club closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement. For further assistance, please speak our reception team in the club.

    

5. Are the team first aid trained?

   Yes, we always have a number of first aiders on duty. In an unlikely event that someone is injured, there are also first aid boxes located at reception.

    

6. Who can I ask if I have trouble using the equipment?

   Our fitness team is always there to help answer your questions if you get stuck. Feel free to approach any trainer on the floor should you need assistance.

    

7. Can my children wait for me in the members' lounge while I workout?

   For the safety of the children and members, children are not allowed in the club.

    

8. What should I do if the fire alarm sounds?

   Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.

    

9. How do I give feedback about your products and services?

   We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. Please have a chat with one of our club staff. If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure you are contacted by them as soon as possible.

   You can also email us, send comments through the Fitness First Asia mobile app, or fill out our online contact form.

   We also love to know what we're doing well too! So do tell us about your successes or about a Fitness First team member who’s made a difference.

    

10. What happens if I lose something in the changing rooms?

    Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are always your responsibility.

     

11. What if I lose my membership card?

    Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.

      

12. What are the club opening hours?

     You may visit www.fitnessfirst.com.ph/clubs for our updated club operating hours.