frequently asked questions sm NORTH EDSA club closure

Why are you closing the club?
1. The decision to close SM North EDSA is one that required much consideration from a lot of factors – from sustainability to investment decisions. After much deliberation, we have decided to continue with our investments with the 10 remaining clubs across Metro Manila.
When will the club be closed?
1. Our last day of operation at SM North EDSA will be on March 31, 2023. The club will shut its doors on April 1, 2023.
Will there be more closures?
1. We will also be closing our SM Megamall branch on March 1, 2023. We wish to assure you that we remain fully committed to our business. We will continue to assess our strategic position and the performance of every other club and make necessary decisions to safeguard the viability of Fitness First Philippines.
How can I facilitate with a club transfer?
1. Please visit the Help Desk in your club or contact our Member Support Team at +632 8 511 9300 or email membersupport@fitnessfirstph.inbox.ai.
As a premium club member, will there be a Platinum upgrade offer?
1. As a valued current member, we are offering an exclusive preferential rate to upgrade to a Platinum membership, especially if you wish to transfer to nearby Platinum Trinoma. You may discuss this further with our staff in our Help Desk or our Member Support Team.
What can I do to my membership when the club closes?
1. We would love to see you continue with us; thus, we have crafted our Best Option Offer to you to facilitate an easy and convenient process.
What will happen to my regular group fitness instructors and personal trainers? Will they be transferred to other clubs?
1. We will be retaining as many staff as possible within our network of clubs.
What will happen to the Group Exercise Classes that I am participating in?
1. We will be offering the same Group Exercise Classes in other clubs. You may also ask your Group Exercise Instructor as to where he/she will be transferring.
What happens to my current Personal Training Package?
1. You may do one of the following: 1) Transfer your sessions to where your trainer will be transferring. You may ask your trainer for his/her details of transfer. 2) Transfer the remaining sessions to a friend/family member who is also a member of Fitness First. 3) Get a new trainer to the club where you want your sessions to be conducted if your current trainer will not transfer there. You may get trainer recommendations from our staff. 4) Get a refund on the remaining sessions. You may visit the Help Desk or speak to our Member Support Team at +632 8 511 9300 on updating your personal training package.
Will you be still be selling memberships in these clubs?
1. No, we will no longer sell memberships in SM North EDSA effective immediately. We will be offering our 1-month Wellness Access Cards and our Daily Guest Passes for those who want to use our clubs for the time being.
What if I do not wish to continue my membership at another club?
1. If we do not hear from you regarding a transfer to another club or updating your membership in our network, we will automatically cancel your membership when the club officially closes.

Contact our Member Support Team at +632 8 511 9300 or email at membersupport@fitnessfirstph.inbox.ai.

We thank you for all your cooperation and support.