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You have the flexibility of being able to workout any time, day or night. You can usually start exercising from 8:00am to 8:00pm on weekdays*,  and 8:00am to 6:00pm on weekends*. It's best to check with your club for exact opening times.

* Some clubs may differ. Selected clubs are closed on Sundays.

Platinum clubs have additional facilities and benefits that are exclusively just for Platinum clubs. Platinum club offers extended range of toiletries and and upgraded members lounge with internet stations. A full executive towel and workout kit service* is also available for an additional Php200 fee monthly. Platinum membership allows you the privilege to have reciprocal access to all Platinum and Premium clubs over 300 clubs worldwide.

*Towel and workout kit service is temporarily unavailable as part of our enhanced hygiene measure against COVID-19.

Bringing of guests is currently not allowed due to the COVID-19 situation. This is an extra precautionary measure to ensure the safety of our members and staff.

On weekdays the clubs are generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere pay a visit just after lunch or in the afternoon.

No. We are concerned about your children's safety as our facilities are not child-proof.

Platinum RCBC and Platinum Aura.

If you have a Platinum membership, you have the option to avail of the full executive towel service* for an additional Php200 fee monthly. Otherwise, you'll need to bring your own towel to dry off. Towels to be returned to the towel counter before exiting the club.

*Towel  service is temporarily unavailable as part of our enhanced hygiene measure against COVID-19.

Your membership card gives you access to the lockers.

For selected clubs with SmartCard locker system, you'll be able to exchange your membership card with a SmartCard to lock and unlock your chosen locker.

Note: lockers are only available for use during your workout and will automatically open when the club closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement.

For further assistance, please speak to our reception team in the club.

Yes, they're great fun and an excellent way of getting to know everyone. To find out more about our fitness challenges, special themed classes, or club events, just keep an eye on the member notices around the club.

Our fitness team is always there to help answer your questions if you get stuck. Feel free to approach any trainer on the floor should you need assistance.

Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibilities at all times.

Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.

Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.

Yes, we always have a number of first aiders on duty. In an unlikely event that someone is injured, there are also first aid boxes located at reception.

To join you must be 14 years old and above. Members under 18 will need to be supervised by a member who refer the minor when using the club facilities. All membership agreements for children under 18 years of age need to be authorised and signed by a legal guardian.

Membership rates vary depending on the type of package that is best suited for you. Please contact your local Fitness First club where our staff will be happy to discuss all of their membership options.

Most members pay through auto debit on Credit Cards. An additional fee is charged for payments made via debit cards. Upfront term payment options are also available.

However if you opt to join online, we only accept credit card as of the moment. 

Your Gym Access membership will allow you to take advantage of our many unique and entirely complimentary benefits such as beverages and toiletries in the changing room for your convenience. You may opt to avail of unlimited Yoga, HIIT Circuit Training or Cycling classes* for only Php660 per month, or enjoy unlimited Group Exercise classes for an additional Php990 per month, both on top of your Gym Access membership.

* Group fitness class add-on is currently unavailable.

Yes, you can buy a Fitness First membership as a gift. Just visit your local Fitness First club and speak with a Membership Consultant to learn more.

Yes you can, if you have opted for our Platinum Passport membership which allows you access to all Fitness First clubs in the Philippines. Passport membership allow access to all Premium clubs in the Philippines.

Due to the current COVID-19 situation, we have temporarily ceased to allow access to members wishing to enter using the International Passport privilege until further notice. We apologize for the inconvenience, and we look forward to advising when international fitness passport privileges can be restored.

Yes you can. We call our hold option - freeze. At Fitness First, we believe that exercise is a lifelong habit. That's why when it comes to freezing of your membership, it will only be for medical reasons or outstation / overseas assignments for a minimum of 1 month with written notice. Please email our Member Services Team so we can process your request. A freeze fee will be charged.

Not at all! As a member of IHRSA (International Health, Racquet & Sportsclub Association), Fitness First adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer. For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.

If you have to cancel your membership, please email our Member Services Team so your request can be processed. You will be required to give one calendar month's notice from the first day of the month of the next month. You may do this at any time after the end of your minimum contract period.

Any Fitness First member* who is an active member for at least 3 months is qualified for Member Benefits.

No, it is absolutely free!

Just bring your existing membership card to our club and get the First Club sticker from our Front of House colleagues. Your First Club benefits will be activated on the spot.

As a First Club membership card holder, you will be entitled to bring a family member or friend to work out with you on weekends for FREE. Apart from that, from time to time, we will have special discounts and offers for First Club card holders.

Upon settling all outstanding balance, yes you will be entitled to be a First Club member.

Yes, you are!

Yes, you are, as long as you fulfilled the minimum requirement of 11 months of being active in the current membership as a Fitness First member.

Our club staff are happy to help you with any questions or feedback you have. If you'd prefer to speak to club management please let our reception team know. Each club has a Front of House Manager dedicated to ensuring you're completely satisfied with your membership. If the Front of House Manager isn't immediately available the reception team will ensure you are contacted by them as soon as possible. If your enquiry needs urgent attention your Club General Manager can help.

You can update all your personal details through our club team or email our Member Services Team. They'll be happy to assist.

We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. If you have a complaint, please have a chat with one of our club staff.

If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure you are contacted by them as soon as possible.

You can also email us, send comments through the Fitness First Asia mobile app, or fill out our online contact form.

We also love to know what we're doing well too.

Yes, you can update your billing address. Just login to the self-service portal to do so.